Superb Unit with priceless location and amenities

Good location and nice amenities on property but a few things to be aware of when booking. This unit is on the 23rd floor & we had ONE key fob between 5 people. That means if one person wanted to go to the gym, that person had to let everyone in and out of the building. If someone wanted to go to dinner, someone else had to go down to get them when they got back etc. We accidentally left our one key fob in the unit and it cost us 100 fee for someone on the property to come get it for us. Also, the unit was hot when we got there & it’s automatically set to hot once mid morning/early afternoon hit so everytime we came back it was really hot. Lastly, I tried contacting the host several days before the reservation to get some details for grocery delivery & there was no response. A few hours BEFORE checkin, he sends a message requesting that I send everyone’s Driver License to 3 different numbers. I was about to board a flight & didn’t have time to facilitate that for 5 people to 3 different numbers. It would’ve been helpful to receive that a day early if it was needed. Ultimately, I asked him to facilitate it & gave him everyone’s number & he just ended up sending the check in instructions instead.. I assume bc it was a lot of work. The customer service is in another country & it’s obvious they haven’t been trained or thoroughly vetted. I never give bad reviews & I think I was quite generous with 3 stars given the lack of customer service & lack of thoughtfulness with the unit.

Positive: True to pictures. Clean. Easy access. Great view. Parking near by at College Park 15$ 24 hours

No pude alojarme porque me estafaron y me cancelaron la reserva ! Positive: Son unos estafadores llegué a tiempo después de un vuelo de 15 horas y me cancelaron la reserva diciendo que no había llegado a tiempo . Negative: Porque mienten y no justifican sus acciones